How long is too long?

So that's him. Yeah, she has more money than him has more notoriety than him. Why would they need to fake this for. I mean, she's had famous relationship with famous people throughout her career. John Mayer. I mean just a ton of people. So like why would, what he's been on reality shows like, yeah, they've done all of that. Why. What, what did he have to gain there at the top of their games? Okay. So I was listening to different podcasts. Tell me. Um, conspiracy Brian Clark, Ryan Clark. It's called the pivot. And, he was interviewing a guy. Who was a baseball player who. Was he was on the podcast because he was, he's talking about mental. Mental health, mental health. Okay. Because he shot himself. And he's alive. Yes, he's very, he's very much alive. He shot himself. Oh, yeah. But this guy is, and I, I don't watch baseball. So I only know from the show, but he was at the top of his game also. And he said something that impacted me. He was like, it's always something else. There's always something. Something greater. he is talking about. I just want to be grateful. And strive for more. You can be grateful and. From horse. Yeah. It doesn't mean you don't appreciate where you currently are. If you strive for more. Yeah. Anyway, so I wrote it down for that reason, but it made me think of it because. There's always something more. And to be honest, it's true as. I'm, a football fan more than Taylor swift fan, but. Yeah, it's a whole new level of. I mean, I actually want to know what it's done for the NFL. Do you know that his Jersey. Sales. Okay. And their podcast. He and his brother have had a podcast, but it's now like it's been like number one and his Jersey sales, like sky rocket in it. And yeah. So in that way, it is a thing. It's a thing. There's always something else. And what else happened? My dad, because you know, my dad is a major Swifty. I did not know that. But that just made my life. No, he, I don't know, but he, he was very excited to tell me that. Um, did you know, that when she goes into a small country, their GDP goes up. Are you kidding me? Has. As her value. Well, wow. Can you imagine having that kind of pole. Oh, my word. And I've always heard nothing but positive things about her. Well, and how she is with her team. I have her, she's very generous with them, like bonusing them after tours and I'm just like, I've always heard she's got her people's back. Wow. That's good. I wonder if she went to leadership school, like the rest of us. She's just a good person. You can't, you can't fake being a good person. You know what I'm saying? Um, I think you can fake it for a little while. A little while. Yeah. For a little while, but not for. That is so boss. Can you imagine that you can like serenade your boyfriend in front of. Thousands of people in a foreign country by changing the lyrics of your song. Come on. That his boss. I wouldn't know that the lyrics have been changed. I hope he knows the level of. I mean, karma is the guy in the chiefs. Those were never the lyrics. Until now. Yeah. Until now. And he's so cute and he's such. A good dancer. I have to show you a meme. I got on the NFL names yesterday. Is it a PIM? Yeah. It's him and his brother. He is the best answer. I have to find it. He is such a good dancer. Okay. Let's get serious. Okay. We're serious. So serious. Um, We're so seriously. All right. Hey there, friends and welcome to becoming a boss where we usually take some time each week to talk with someone who is wrestling with a specific situation at work. But today we were doing some of the different, although we have just begun, we already have a trend resulting from all the calls that we've got. failure. To communicate. Yep. All right. So we talked about this before. Yes. I read that more than 60% of new managers fail within the first two years. Well, of course they do. And what is the reason for that? failure to communicate. Yeah. All right. So. Oh everybody say hi, Wallis. With me. She's so nice. okay. So I am going to tell you a story. Okay. It's not a happy story. Oh, but I I'm just going to love all your input because there are so many facets and I don't think I can get through the whole entire story because there are so many bad things about it. You're going to love this. Okay. So a few months back months I'm sitting at a red light. I'm minding my own business and I'm rear ended by this truck, a big, huge truck, not a semi truck, but. You got a pickup truck? It's a, yeah, it's a pickup truck, but it's huge. Huge. It's a huge, it's the hugest way. How come? I never knew this. I never know this happened because it's a saga it's so long. This is months ago. This happened. Okay. And it wasn't a big to-do like I was sitting on a roadway. I wasn't, I was just sitting at the red light. I wasn't. It was an impactful. Drifted into me. So it was like a bubble. Okay. Boom. So it was, it was very anticlimactic anyway. But I met this guy. And his name is escaping me right now, but he's, he was super nice. We had a nice little chat officer came in, officer's taking his time to fill out the paperwork and him and I were having a wonderful chat. We talk about the working genius. Oh, wow. He's galvanizer. I'm a galvanizer. And he works for an electric company and he manages the team and he's sharing with me the struggles of the. Industry. I know it was wonderful. I had a great conversation with them anywhere. So we're there a while and then, yeah, you don't think anything of it? There's really not any damaged. There's a hole in the trunk. It's this? It's like a, how big is this? I don't know, like a 50 cent piece. Okay. So there's no, it's in the bumper, not the trunk. I'm sorry, the bumper. Okay. So it's not, not a big deal. It's a hard drive. Yeah, drivable. It's fine. It interrupted my plans for that evening. But other than that, it was fine. So within a week I called the insurance company. I'm not going to pay the deductible because our deductible is, I don't know what, like a thousand dollars or something. So I'm not doing that. I'm going to their insurance company. He hit me. Right. Makes sense. Right. Yeah. A few days go by though and nothing. There's nothing is wait, let's clarify. It'll be a couple of days for what? For them to call you for them to get the car in for his insurance company to contact me. Okay. Got it. Because I've done my due diligence and called my own insurance company. But, and I filled out the report. I filled it out with the officer. I filled it out again, online with my insurance company. And then, because that's just not enough. They had to call and I'd fill it out a third time. But anyway, my people had what they needed. I needed. And he is like, give it a couple of days or whatever, and their insurance company's going to reach out to you. Well, their insurance company doesn't reach out to me. This was. September seven. Is when they said, oh, there'll be in touch. So just let me ask you, what is a reasonable time do you think? September 7th, my insurance company told me they will be in touch. Soon. What does a reasonable person think that soon is since you crashed my car? Uh, September 8th. Yeah. And if we're really, if we're doing a lot, like September 12th. Wow. I feel like a lot, honestly. Yeah. For. We're not even making contact. I'm not saying I want the car fixed by then, but like make contact. Yes. That's a very good point because I don't need to have everything resolved immediately, but could you just let me know that I'm on the radar? Exactly. So. Three weeks later. Nope. I hadn't heard not a word still. And so I emailed, first of all, let's have a moment of, of. Oh, Proud of you for waiting three weeks without. Yes. You know, stalking somebody on the phone, which I would have done. Well, here's the thing. We were busy doing things and, it was just a hole in the trunk. And the car is drivable. Sorry. That's a fair point. It's the bumper to bumper. Yeah. So it doesn't, it's not pretty to look at. No, but my thing is like, I couldn't wait three weeks because I'm feeling like they forgot about me. They don't know, they don't know this is happening. Okay. So anyway, three weeks happened. Okay. So three weeks happened. I emailed them. So I email and I include all of the information because I already have it from my insurance company. Right. So I copy and paste, whatever it is that they need. Cause I, I, at this point it's been three weeks. Surely someone is going to see this email because now it's been three weeks. So they probably. Are like, wow, this lady has waited three weeks. Clearly we made a mistake, right? Let's reach out to her right away. So, is it a day that goes by after that? Is it two days that goes by? Do they call me immediately? No, it's three more weeks. No. Wait one, two. Um, Oh, I didn't know. I didn't wait. I'm sorry. I didn't wait three more weeks at that point. I just waited a couple of days, but I still didn't get a response. So what do I do? I emailed again, of course, I'm from the corporate world. I've been training my whole life for this. So I take the thing email already sent. And I do one of those per my last email with the, you know, the muscle. And I, again, copy and paste all the information and I'm like, Hey bro, could you please. Respond, could you please just acknowledge my existence? Like you said, I don't need you to fix everything. Oh yeah. Just acknowledge me. Tell me where we're working on it. Okay, so anything? No. So then life starts life in. And I forgot all about this. But I still, I realized I still have not heard back. This is October 21st now. Wow. So I want you to September 7th, it's a month and three weeks, or are you joking month and two weeks, sorry. Yeah, a month and two weeks. Look in a house. And does someone reach out to me on October 21st? No, I reach out again to that. I'm beside myself, but at this point I'm like, surely this lady doesn't work here. Right. She surely doesn't work right here. Just forgot to. Yeah, because there's no possible way that any company anywhere allows their employees to ignore customer completely right. For more. Whatever you said. To nearly two months. There's no way she doesn't want there. She she's left. For another position, right. And nobody's watching her email. Yep. Anyway. So I email again. And I didn't hear anything for another. Couple of days. But, you know what, um, a couple of days after that, I get an email back. From the lady from the lady. Who actually works. She works there. Wow. Deep breath. She works there. All right now it gets worse. If you think all of this is about to get so much. Did she say, let me get her email said, oh my gosh, we apologize. And we need to get you in right away. No, no. No, she doesn't say that at all. It's so bad. I don't even know what you can decide, which one is worse. She says two things. She says one, something to the effect of. I guess you didn't receive my last email. She says that to me, she guesses. Wow. Wow. Ma'am passive aggressive. I didn't get your last name, right. I don't think you got my last several. Yes. Two months. And so what was in her last email? It just out of curiosity. I want you to never scent or this is the best part. There's no last email. She never sent it. There was no, not in check it at the time because I was. Yeah, I was beside myself. Yeah. But I went back after the fact and checked. Did I miss her emails? And no ma'am there was no email. She lied to me. She straight up lied. So you ignored me for two months, then you lied to me, right? Okay, breathe. And obviously she didn't attach said email cause it was never sent oh no, no. Nor did she reply to my other half. Right. Because I'm writing. Exactly. Okay. And then the second thing she says is I need you to fill out all this information. Guess what information it is, the one you already provided. Yes. Wow. Three, I filled it out three times. This is the fourth time she's asking me, are you. Joking me. Then she calls. Oh, Yeah. Now I didn't get that email until, I don't know when I got it. But she. Called me then. I don't know. I don't know what possessed her maybe. I mean, she clearly didn't care about me. And my feelings, because otherwise she wouldn't even ignore me for two months, but she called. And I see that it's the insurance company calling me some already. I'm already feeling some type of way about, of course. Whatever she's about to say, because whatever she's about to say, I am not going to approve of her excuses. So she calls me and she's like, Hey. And she provides some apology for an, and I'm not going to get into it with her right now because I am not in a mental space to get into it. Right. I am in the middle of cooking. Something that I don't want to be cooking anyways. Okay. So I'm not going to take the time for this lady. She's not going, I'm not going to hand her the power right. Of your piece of my piece. So good. Write that down. Y'all. All right. So she crawls. And whatever, and that's. Um, so she offers an excuse. She offers an extended what's the path forward. She says something about, she was on vacation. Oh. And. Uh, I mean, that's that. She she's like, okay. Blah, blah blah. And she sets it all up and it literally took five minutes and like, well, five minutes. Wow. Yeah, I have more problems after that. Um, with the. Actual company that fixed the car. But in comparison to this. This lady. Wow. I am wondering. Not that this excuse is it? But do you think they have some kind of a. Like a filing system of reports. By like the condition of the car. Here's what I'm getting at. Can you imagine if your car was not drivable? This is your car that you need to get from a, to B a to B. Yeah. Can you imagine if your car is not drivable? And you're. Yeah. And they're not getting back to you for six weeks. Yeah, that was my question because I am at a place in my life right now. Why it doesn't. I'm going to be fine. I'm going to be fine. Even though there's a hole in my bumper. However, there was a time in my life and a time in your life when we could not afford. Two months. Of having no car, no transplantation. So. I just can't even. And that's really the part that gets me all worked up is because who's speaking up for them, right. The single mother who needs that job to take the baby to daycare and then go to her entry-level job. Right. And. Make ends meet, barely check the check and these people are just flat out ignoring you. And what if the car wasn't drivable, but. Yeah, they don't. No, and here's why I can confidently tell you. They are not keeping track of such things. Because they couldn't even bother. To respond back even for two months, right. So with that level of, I don't even know what to call it mutiny. And how does somebody go on vacation? Which is fine. We all need a vacation. Um, but then. And obviously the onus is not on her to have someone monitoring her email and keeping the work going. But. To me, that that is like, And is there any quality assurance being done? Like I I'm flabbergasted, I don't know how, how they stay in business like that. Yeah. I'm not gonna, I'm not gonna say the no, of course not. Insurance company. No, but I'm just wondering. Yeah, no, I'm telling you though. I can't, it's a big insurance company though. How, how does that happen? Yeah. So that's the first question because she allegedly was on vacation. Right. But vacation is normal. PTO is normal. So. And it was an extended vacation. Was it two months. Let me cation. I don't know it wasn't, but even if it was six months, someone should have been monitoring. Like the work doesn't stop because someone goes on vacation. Yeah, it doesn't, it can. It certainly keeps on going. So what did you do? Did you not tell your boss that you were going to be out? Are you meeting with your boss? Are you having meetings with your boss? And someone goes on vacation without their boss, knowing. That didn't say it, especially for an extended period of time. Honest to be. Where's the accountability. on any level because she failed. multiple times. But who she accountable to? I wonder that's the thing. Well, who is she accountable to? Because if she's reporting to her boss, her boss didn't care either because He obviously knew that she was on vacation and he's what. I'm saying he or she did you say, oh, wow. Look at me, gender bias, he or she. Alright, so let me, yeah, let me go back. The boss, her boss was just not caring at all, obviously because I mean, nobody did anything about it. Anything about it. And D so pretend you're at your, any job. And just that you've ever had. Don't you tell your boss you're on vacation. Uh, yeah, you kind of have to, it's almost like a requirement. Yeah. And you know what else I have to do? If I'm on vacation, I have to actually plan for my work to be done. Oh, I know. No idea. there was a team I worked on where for you to take PTO, it was your responsibility to make sure you had backup. Yes. So you needed to go, you needed to go to the other people in the team that knew your account that knew your work, et cetera, and say, Hey, I'm thinking of taking off blah, blah, blah. Are you available those days? And only after that, then you would go to your boss and say, Hey, I'm taking off these days. I've already secured so-and-so as my backup. Is it? Okay. So like there was a whole thing to make sure that the bowl wasn't dropped as there should be, because this is a business. It's not a Popsicle stand, correct. Oh my word. So that is the first thing. please take care of your work while you're on vacation. Yes. You should go on vacation. Yes, you should rest. Yes, you should plan for these things. And if it's unplanned, the boss has to step in and block. And even if it is planned, There needs to be a system, which clearly there wasn't here. For who's going to keep this business going while you're away. And so, yeah, I'm mad at the lady, but I'm mad at her boss and at the boss's boss and whoever is. You know, instituting systems here, whoever's put this, this systems in place or not instituting them, but again, This is a big insurance company that has been around for a long time. So the fact that they don't have their act together on a normal vacation policy is I just can't believe it. I can not subscribe to that. And you know what I mean? I feel like in those six weeks there could potentially have been other cases that needed. Handling where the car wasn't drivable. I can almost bet on it. And the insurance company I'm guessing that that happened. Yeah. And also people who were not like me and actually needed their car. Needed their car and they were severely inconvenienced and their life severely hindered by this and that is not. Okay. Do you think. Uh, company, a big company. Once you get to a certain level, you almost like care a little less because you know that your reputation. Is. I don't think it's care a little less. I think that. Um, So I had this wonderful experience with a company who was very, very small and then it got to be very, very big. it was so, so good and they're doing great. And I. I'm happy for them. And. Honestly, I don't know where I'd even be without them. So all good things to say, but one of the things that happened when we were growing from small to big is that. A whole lot of different things had to be figured out really quickly. Right. Because the problems that you face as a small company are not the same problems that you face as a big company. Right? So, yeah, growing pains, which is normal. But they have to be addressed. Yes. And one of the reasons I believe that that company is still very successful today and has continued to grow is because they didn't bury their heads in the sand. The owners of the company. saw the problem, address the problem moved on with the next thing. So. Burying your head in the sand, I think is a common mistake. But as you grow, yeah, you're going to face more problems, but you have to face them. You have to face them. So, I don't know, they didn't face him. They chose to ignore them. They. You know, there's what do they say? You're too big for your britches. That's what I'm wondering. Yeah. Your bridge has got to be big enough. That's what I'm wondering. It's like, do you get to a certain place where you're like, eh, So, so we lost the customer. And, and in this case, they, they probably didn't lose anything. You would probably never give him your business, but I'm assuming super nice electrical company, man. Doesn't know that this happened. I'm assuming he doesn't. I should call him though. I would let him know, because if he's so nice and all of that, maybe he does, I wouldn't support even though it, because the thing is, here's the thing that people don't take into account a lot. It happened to you. That means it could happen to him. If that's their emo. It can happen to him. So like, if that was my insurance company, I'd want to know. Yeah, because I would then seriously evaluate. If I want to give him my business, I'm really big on that. I don't just because it's not happening to me. Today. I don't want to ignore it there because if there's an emo that can happen to me one day and I would want to know. Yeah. And I want the people who are, do business with, to treat other people. Well, that's exactly. I mean, I've banned shoe companies because I read something that I thought was not fair to people. And now I threw out the existing shoes that I had and I won't buy them anymore. Right. You won't. You had enough evidence you'll need to tell, you know, flying what shoes there. So we can talk about that. But that's exactly my point. On principle. I would not. If I was the person, you know, the insured, I would not want to give them my money. I just, just on principle that's I can't. With him anyway, because he was really nice. Yeah. Yeah. And I wonder what he should know. He should know. Yeah. It's not okay. And again, it's not like I want him to pity you or feel bad for you or anything like that, but he needs to know that one day it could be him needing his truck repaired and they could give him the exact same treatment. Ooh, let me tell you one additional detail. So I went to get my hair done after this. Okay. Me and Tiffany evidently. Oh, thank you. So she shares with me because I was sharing with her that the same thing happened. In a situation where it was a corporate vehicle. So the guy that hit me remember he was at work and he was in his corporate truck. Hmm. And so it's corporate insurance. It was not his personal, personal insurance. Got Yeah. So I'm telling her this story and she tells me that the same thing happened to her when a corporate vehicle hit her. She had to call a lawyer. Yes. Because why? Because they ignored her. They ignored her for so long. She had a gosh call a lawyer. Yeah. Okay. Wow. So I don't know, maybe this is. What trend or what. Anyway. Interests. Yeah. So think about, I don't know. All right. So number two. So number one is. Are you just completely not talking to your boss at all? What is this? You know, please communicate the vacation. The time the coverage, it's a normal, basic expectation, right? They do this at, I don't want to call people out. It's a basic. Let me just basic expectation. They do that everywhere. I've worked. Certainly. Lee's certainly number two. When you were very far in the wrong, an email just won't do right. This lady ignored me for two months and then send an w which. Which the body of the email again was awful. But aside from that, When you've ignored a person for two months, or If you have made a grave mistake. An email. We'll not do right. It's just won't do it needs. That's the passive aggressive one. Oh, wow. Her content. We're going to get to her content. And apologize. Take ownership. Okay. Number three. And this is we're going to get to her content, do not lie or assign blame. Absolutely not. How has that making me feel any better as a customer? Just say I messed it up or. I'm sorry. Yep. Or if you don't know what to say. Ask somebody the truth. Yeah, we'll tell you what to say. Exactly. It's it's bad. It's bad. The fact that she emailed me already was making me feel some type of way, because you don't even care to. Pick up the phone. Yeah. And then B you're saying per my last email type of verbiage, don't talk to me. I don't think you know who you're talking to. Lady. Whatever happened to the customer's always right. It's a flat out lie. She flat out lied. I guess you didn't see my last email. You're going to just read it to you. I guess she didn't see my last email. There is no last email. Oh, maybe you were thinking about that other customer that you ignored for two months. Well, maybe you sent her an email cause she didn't send me one. Right? And, you know, the telltale sign to me is that she didn't include this email because if I'm honest, if you. If I honestly did email you. And you think I didn't. I'm going to want to make sure. Yeah. I am so sorry. You must not have gotten this email, please see attached. Yes. Or apply to all reply. Yes. I would make sure that in some way, Because If that had been the case, it would've made you feel better to know that oh, Yes. Number one. Right? So. So that, and then, yeah, that just, it. it covers her. It covers her tracks to say no, no, no. I have proof. I did not ignore this customer. So that's how I can tell that she didn't send the email because she would've made sure that you had seen this email and the audacity for her to just. I just can't. Yeah, a lie is not how you come back from that. A lie is not how you come back from, from anything. But definitely not this. All right, so that's that's number three. And then, apologize. We'll. Not your fault, but apologize when it's not your fault. Yes. Just apologize. The bottom, like you said, what happened to the customer's always, right, right. And even though the customer may not always be right. We write your literal job. Like you're being paid. To take care of the customer. That's what you're getting paid for. Yes, I'm not getting paid to call you right. And email you. And send smoke signals and sit in a corner and meditate on. Please call me. I'm having paid for that. Right. You're being paid a salary and apparently you're getting vacation days. To ignore me. And I just feel like you should probably apologize for the mistakes that you made and even if you didn't make any mistakes, apologize for that too, because you are one with your company when you're. Correct. Right. Reunited. when the lady called me eventually, and I saw the insurance company calling. I already had my expectations here. And at that point, I didn't even know. She emailed me and lied. I didn't. Here meaning low at a local place. Yes. I forget. You can't see me. My expectations are already down here because she failed to respond for so long was obviously. Neglect. And so I just expected the worst right? From this person. To call me, I didn't know what she was going to say. And she, and she lived up to that expectation because like I said, she was dismissive. She gave a feeble attempt at an apology. It was terrible. this lady failed on so many. The company failed me. She failed me. It was just so many failures. Okay. Number four. if you make a mistake. And you need to reach back out to the customer, gather your Intel. Yes. Before you call exactly. Because what this lady did is she took a bad situation and made it worse. I already answered all of these questions. Three separate times. For you then to ask me a fourth time on top of the disservice you already done. I just adding insult to injury. Really? That's a really good way to put it. No. And even if that was the normal process. I feel like given the circumstances. She could have. Taken what she had and made it work. Oh, actually, it's good that you mentioned that because when she called and I spoke to her, I miraculously did not have to answer all the questions again. So she found them. Okay, there you go. Probably because I already. And submitted it three times, three times. Yeah. So that's number four, number five personally, make sure that the rest of the experience is good. Yes. If. If you've already again, if you've already messed up gravely. Yes. Then can you yourself? And this is, I'm only sharing from my own experience because I've made plenty of mistakes. My team's made mistakes. And in this scenario, I had this one doctor at one time.who was one of our customers and she had a reputation. for being very tough. Now, I didn't know her when I came onto the team, obviously, and I got to know her very quickly and I didn't see her as such. She simply. Expected us to do the job. Like we said, we were going to do it right. And she didn't tolerate mistakes. Right. And there were times when we made mistakes. Not, not a lot because the team was very, very good. So there were very, very few mistakes, but there was a time or two, right. And I called her directly. And I'm not the person. I'm the managers. I'm not the person that's supposed to be calling her, but I care about my team and I care about her. And I care about the experience that she's going to get. And whatever it is that she needs, I'm not going to do it. Somebody else is going to help me And I am going to personally make sure that it got time, of course, because I feel bad because she expected us and those people, depending on her two patients are depending on her and she's depending on us, right. It's a chain. so be personal about it. So yeah, you can't do anything about what's already happened, but you can go out of your way to personally ensure that it goes good the rest of the time. Correct. this may be a silly question, but have you considered. Reaching out to the company directly. Um, oh, I reviewed, yeah. I left them a review. Okay. A very detailed review. I would be surprised if they don't contact you. I w I would love it. I would invite them to the show. I would be surprised another thing people do, which I know you're probably not going to do. But another thing people do that I've seen companies react to is tag a company on social media And companies respond to that. Why? Because they don't want their name, this merged on the internet. Well, it's so funny. You mentioned that because when I was at the end of my rope break, before she actually reached out to me. I had a mine to do exactly that. People do that. And then aids. That is the one thing I've seen big companies respond to really quick, because something, you were saying what you were saying with the doctor and your team and this and that. It goes into reputation. You care about your reputation, your team's reputation, that doctor care about her reputation or her practice. Yeah. And so companies care about. So most big companies. The big and small care about the reputation and there's nothing that can travel faster these days and bad news and bad news on social media. Yeah, I know. and they wouldn't want that. Why would they want that? I know you're right. I think that's it. I think that's it. We've done our duties. That was, I am still just in awe of your patience. 'cause I, yeah. I don't like. Being ignored again, if you told me it took six weeks to get the car in. Fine. But not six weeks to get. Oh, A response that is not okay. Because the whole time, like week one, week, two week three, I'm thinking. They're dodging me. My car will never be fixed. That's what I would be thinking. Yeah. And I wondered too, because the rental was covered during the time. That it was in the shop being fixed. So I wondered. Should I get the rental? So that the insurance company would be forced to pay for the rental. And then maybe since I was sucking dollars from them, then they would pay attention to me. Right. I hate them. My brain even went there. Right. Was. Yeah, I mean, I'm solution oriented. I just want to answer, I just want to fix it. Yes, how do we fix it? Yeah. I know, and I've never had anything like this happen with an insurance company either. I have to say. And then Tiffany made me think about, is this a thing for corporate insurance? Yeah, I've never dealt with corporate insurance either. To be honest, just personal insurance. But I've never experienced that. And you know what? I don't know. I can be conspiracy theories and feel like I wonder corporate insurance.Could this be their way of saving their clients money? Um, like how many people might've forgotten about the hole in the trunk and just, you don't follow up again. And then you're like, I don't know. I wonder if it's, could it be a plot to see like, oh, maybe they'll forget about it or. I don't know. I don't know either. Maybe they just don't staff. Well, You know, who knows what they're covering and how that works. I don't know either way. It's not right. And. We need to do better. Yeah, we do. We do need to get better. Right. Need to Coming to say Also we didn't get to Say enough about Mike Actually agreed to that is so bird he's Well good it just the perfect intro We'll dig changed